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Help Center
Sockets & Switches
Are your dimmers soft start dimmers?
Yes. Our dimmer switches use soft start technology, enabling the dimming settings to be changed in that period. The mechanism causes a slow build up, meaning less strain on the LED and improved longevity of the LED driver.
What back box do your products fit in?
Our switches are compatible with a 25mm back box. A mounting box depth of 35mm is required for dimmers, single, standard double and double USB sockets.
How many bulbs can I attach to your dimmer?
The 250 w will handle 100 watts of LED bulbs, but 250 watts of incandescent and halogen bulbs. 400w will handle 150 w of LED and 400 watts of incandescent and halogen. Do not exceed maximum wattage.
What is the difference between a leading edge and a trailing edge dimmer?
These two types of phase cutting dimmer inherit their names from the part of the AC wave that they cut off. Leading edge dimming cuts off the front edge of each waves’ half cycle. Conversely trailing edge dimming cuts out the second half of each waves...
What are the different settings on the dimmers for?
Adjusting the minimum brightness setting. You can also adjust between leading and trailing edge, please refer to instructions for details.
What is the minimum number of watts I can run through a dimmer?
For a 250 w dimmer the minimum is -5w and for a 150 w dimmer minimum is 5w.
Are your dimmers compatible with halogen, incandescent and LED?
Yes, they are intelligent dimmers so they will figure out what they are driving, the only thing to be mindful of is to not mix the type of bulbs on one circuit, e.g. halogen with LED bulbs.
Can I dim using a toggle?
Yes, but this can only be done on smart home applications when using retractive toggles.
I would like a toggle switch to open and close a sky light, which toggle switch should I buy?
A retractive 2 way and off toggle switch will be needed for this setup which is compatible with smart home applications.
What size back box do I need for retractive switches?
Retractive toggles require 35mm back box depth and retractive rocker switches require 25mm depth.
Lighting
What length is the flex and chain?
The length of the drop on the hand painted collection of lights is 1.5m.
Can I shorten the flex and chain?
Yes, you certainly can. Your electrician will be able to do this for you.
What bulb fittings do your pendant lights take?
They are compatible with E27 bulbs.
Are they dimmable?
Yes, but you will need to ensure the bulbs you are using are dimmable bulbs.
Downlights
How do I change the colour temperature of my fixed downlights?
Our fixed downlights can be changed from 3k and 4k to 6k. To change the colour temperature, remove the bezel, underneath there is a little black switch that you can use to switch between the colour temperature settings.
Are your products compatible with the US wiring?
USA operates at 100-110 volts, the UK operates from 230-250 volts, cable capacity like pendant lights and wall lights are compatible with US wiring. However, you will need to ensure that the bulb you use in the fitting is compatible. Downlights are ...
Can downlights be covered in insulation?
All downlights should have an air void around them when using insulation. The amount of space that should be left around the downlight depends on the type of bulb being used, as different bulbs run at different temperatures. Your electrician will be able to advise you on this.
Are your tiltable downlights on a pivot ball or rotate either way on a bar?
Our downlights do not pivot all the way around, they operate on a bar and tilt left to right, not 360°.
Can the unit or driver of the downlight be covered in insulation?
No, the downlight and driver will need clearing behind it. 10-40mm or more space is needed around the downlight to allow heat to escape.
Can I change the colour temperature of my tiltable downlights?
No, the colour temperature can only be changed on our fixed downlights.
Can you change the bulbs on Soho downlights?
No, they are a fixed unit and come with a fitted bulb. They do come with a 3 year guarantee should the bulb fail during this time.
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